Frequently Asked Questions
Everything you need to know about your ELVINE order.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the EU. For international orders, delivery times range from 7-12 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please use the prepaid return label included in your parcel.
How do I care for my ELVINE jacket?
Most of our jackets are treated with eco-friendly water repellent. We recommend machine washing at 30°C on a gentle cycle and avoiding fabric softeners to maintain the garment's integrity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Ideal.
Are your products sustainably made?
Yes, sustainability is at our core. We use recycled polyester, organic cotton, and 100% vegan insulation. We are committed to PFC-free water repellent treatments across our entire collection.
Can I track my shipment?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking link to monitor your package in real-time.